Help
How do you transport my vehicle?
For open transport, we transport vehicles on the car carriers you see on the highways (the stacked double-decker like trailers). On enclosed transport, vehicles are transported in fully-enclosed semi-trucks but with the interior designed to secure vehicles (from the outside they look like the typical cargo or moving truck).
What is the difference between Open and Enclosed transport?
In terms of damage, there is not a huge difference between the two options. However, on an open transport, the vehicle is exposed and would, therefore, be subject to weather conditions and wear-and-tear on the road (just as if you were driving it yourself) as opposed to the enclosed trucks, which protect the vehicle from the elements.
Is my vehicle fully insured for any damage that can occur on the transport?
Yes. Every truck we dispatch carriers full built-in coverage on the entire value of the vehicle. That means you will be fully covered for any existing bump, dent, nick or scratch that is found on the vehicle.
How does the insurance work?
There is a bill of lading inspection document on both pickup and delivery, where you and the driver will walk around the vehicle and mark off the condition. If everything matches up, then you are good to go! If you see something on the vehicle that wasn't there when you handed over the vehicle on pickup, make sure to mark it off on the bill of lading and please call one our agents to assist you in initiating a claim. Damage that is not documented on the bill of lading will not be honored by the insurance company.
Where do you pick up my vehicle from and drop it off on delivery?
We try to go door-to-door on both ends, as long as there is truck access. Vehicles are transported on large, semi-trucks so if you live on a narrow street, we may have to coordinate a pickup/delivery at a nearby parking lot or shopping center where there is ample space for the truck to maneuver to load/unload the vehicle.
As a business user, can I ship to a private address?
Yes, as a business user you can ship to private address. For example, the pick-up can be done at your company's headquarters and the delivery can be made to any private address.
What is the process to schedule a pickup for my vehicle?
To schedule a pickup, either submit a quote request on our website or call our representatives direct and they will let you know our availability. Due to the nature of the trucking industry, the dispatch department typically likes to work with a 2-3 day window on both pickup and delivery so we kindly request if you can make yourself flexible with the transport dates and scheduling.
How do I prepare my vehicle for shipment?
We request that you have half a tank of gas or less due to DOT weight restrictions. We also ask that if your vehicle is dirty to have a car wash so the vehicle will have visibility for the inspection.
Am I allowed to put personal possessions in the vehicle?
According to federal guidelines, placing contents in the vehicle is prohibited. Speak to our agents if there are any exceptions to this law, in your given circumstance.
How will I know when the driver is coming?
You can check the tracking number. If there is any delay or change in the schedule, we will try to inform you right away, so you can plan your schedule accordingly.
Can I choose an express service?
At the moment, express service is not available. Global Shipping & Freight USA offers access to standard shipping, so how quickly a car is delivered depends entirely on the route selected.
However, we are currently working on making the express service available and on expanding the network of courier companies which offer this type of service. We recommend you to constantly check our website for more updates related to express service.
Changes can be made to the original order up until 12 pm (midday) on a working day before the pick-up. For any queries relating to changes in your order, you should contact us at - office@globalshippingfreightusa.com - and we will advise you on the most appropriate solution.
